Why is a customer's review not appearing on my website?

Check your review queue first

1. Open your Dashboard and find the correct website card.
2. Choose Reviews. This is separate from the Reviews editing panel inside the builder.
3. Open Pending, read the submission and choose Approve.
4. Confirm with Approve & publish.

New submissions wait in this queue, not in an email inbox. If Pending is empty, check All and Hidden, and confirm the customer used this website's review link.

Do I need to publish again?

Approval adds the customer's name, rating, review text and location to an already published website without another Publish click. It keeps existing builder-entered reviews. It does not publish an unpublished website or add a missing Reviews section for you.

The review is Approved but I still cannot see it

• Check that your website is published.
• Open the builder and make sure the page you are checking has a visible Reviews section.
• Refresh the live website. A carousel may show the review on another slide.
• If the builder was already open, save outstanding edits before reopening it to load the latest reviews.

If it still does not appear, send us a message with your website address and the reviewer's name. Do not delete and recreate the submission to troubleshoot it.

For section setup, see How do I add a Reviews section?.