How do I manage, hide or respond to customer reviews?

What do the review tabs mean?

Open Reviews on the relevant website card in your Dashboard.

• Pending: submissions waiting for your decision.
• Approved: submissions you have approved for the website.
• Hidden: submissions marked hidden in the queue.
• All: every submission, regardless of its status.

Choose Approve and confirm to add a submission to an already published site. To reconsider a hidden submission, choose Restore to pending, then approve it when ready. The queue's overview counts approved customer submissions, not manually entered builder testimonials.

Does Hide or Delete remove a review from the live page?

Hide changes a submission's queue status. Delete permanently removes the submission after confirmation and cannot be undone. Currently, a review already copied into your website may remain there after either action because the website merge preserves existing content.

Check the live page after either action. If the review remains, open the builder's Reviews section and remove that displayed item there too, then check the live page again. If it is still visible, send us a message with the website address and reviewer's name.

How do I respond?

Write your response under Your response, then choose Save response. Suggest reply can help draft one, but read and edit it before saving. Saving a response does not send an email to the reviewer or post a reply to Google or Facebook. Do not assume it is visible in the live carousel: check your public page.

OneLuton collects reviews through your own review link. It does not currently import reviews automatically from other platforms.