Why are contact details missing from my card or saved contact?
Fix missing phone or email buttons, understand WhatsApp sharing, import VCF contacts and control Google indexing.
My phone, email or other buttons are missing
Open Card on your Dashboard website card. Enter a phone number or email in Contact details and choose Save. Leaving either blank hides it. Turn on Show address & directions, Show website or Show social links as needed. A switch alone cannot create missing business details: check that the corresponding address, website or social link is saved for your business.
Open the public card after saving to test its buttons. Use an international phone format where possible. Some social platforms are not supported by the card's icon list.
Can customers contact me through WhatsApp?
The card's phone button starts a phone call, not a WhatsApp conversation. There is not currently a dedicated WhatsApp contact setting. Visitors can share your card through WhatsApp when it appears in their phone's sharing menu, but sharing the card does not create a WhatsApp contact button.
How does Save to contacts work?
On the public card, Save to contacts downloads a .vcf file. Depending on the phone or browser, open the downloaded file or import it through your Contacts app, then confirm saving. Downloading the file alone does not always add a contact automatically.
The file includes the business name, tagline, configured phone and email, and the website and address when shown. Social links are not included. A contact saved earlier is a snapshot: download it again after the business changes its details.
Who can see these details?
Phone and email entered on the card are public. Use business contact details and hide a home address if you do not want visitors to see it. This differs from a reviewer's optional email, which stays private in the review queue.
Can my card appear in Google?
The card follows your website's Search indexing setting. Turning indexing off tells search engines not to index the card, but does not make it private or prevent people with the link from opening it. Removal from existing search results can take time. Turning indexing on does not guarantee a Google listing.
See what OneLuton handles for SEO or if saved details still fail to appear.
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Find pending or missing reviews, check approval and show your Reviews section.
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Share your review link or QR code, understand private email details and fix photo uploads.
How do I manage, hide or respond to customer reviews?
Use Pending, Approved, Hidden and All, save a response and check a review removed from display.